Terms and Conditions
A legal disclaimer
These terms and conditions cover the general terms and conditions for the use of this site and the service provided by Reform Pilates West Sussex Ltd both on the site and in their studio.
By using our website and the services provided, including any purchases of products or services on this site or at a studio, you acknowledge that you have read, understood and accepted these terms and conditions and will be subject to them.
The information available on this site, and the services supplied via or in connection with this site, or at Reform Pilates West Sussex Ltd, do not constitute professional medical advice and should not be used as a substitute for professional medical advice or treatment. It is your responsibility to determine, through obtaining appropriate medical advice, that you are fit and well, and such contents and services are suitable for you. It is not our responsibility to do so. Before commencing any exercise regime, you should consult your doctor or medical profession.
You, your legal representatives and your heirs release, waive the right to sue Reform Pilates West Sussex Ltd and/or its instructors from any and all liability for injury or death caused by their negligence or other acts.
The pricing and availability information displayed on the site or in our studio is subject to change by Reform Pilates West Sussex Ltd at any time without notice.
Class packs and plans are non extendable, non refundable and non transferable to another client. We do not offer any refunds or extensions to any packs/sessions unless required by law, or in special circumstances regarding a medical condition arising, for which you would be required to provide and send a medical certification from a qualified and practicing medical health practitioner to Reform Pilates West Sussex Ltd by email: info@reformhorsham.com
Attendance & Cancellation Policy
Clients are expected to arrive before the scheduled class start time to allow sufficient time to settle in and prepare for the session. Once the studio door is closed and the class has commenced, late entry will not be permitted, and the session will be considered forfeited.
While we understand that unforeseen circumstances can arise, we cannot accept responsibility for delays or absences due to factors beyond our control, including (but not limited to) traffic, road closures, public transport disruptions, adverse weather, or personal illness. Please allow extra travel time to ensure you arrive promptly.
To maintain a safe, respectful, and professional environment for both clients and staff, we have a zero-tolerance policy towards aggressive or abusive behaviour. This includes repeated knocking after the class has started, confrontational interactions, or inappropriate emails or messages directed at our team. Such behaviour may result in the immediate termination of your membership or booking privileges and a permanent ban from the studio.
All class cancellations or rescheduling requests must be made at least 24 hours before your scheduled session.
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Cancellations made with less than 24 hours' notice will result in the session being forfeited.
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Failure to attend without prior notice (no-show) will result in the full session fee being charged, the loss of your class credit, or the applicable late cancellation/no-show fee for Unlimited Membership holders.
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These terms apply regardless of any change in the scheduled instructor prior to the class.
For safety and hygiene purposes, all clients must wear grip socks. Make sure to wear socks that cover your toes at all times while in the studio. If you wish to purchase socks, we sell them at the studio. There is absolutely no refunds once opened and labels taken off.
Reformers and straps and props must be wiped and cleaned with our organic anti-bac water sprays at the end of each session. Please also remember to put the props away properly after use. This helps keep our equipment clean and presentable for the next client.
Any personal belongings brought into the studio premises are at the Client's own risk. We cannot be held responsible or liable for any loss or damage whatsoever to such items. This includes cars parked inside the Business Centre. Please see FAQs for suitable parking. We are not liable for any parking fines. Please observe signs when you park and please park correctly.